Questions, Meet Answers
Everything you need to know about our process, pricing, and how we make great design happen.
General questions
Get to know how we work, what drives us, and how we keep every project smooth from start to finish.
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We offer graphic design, branding, motion graphics, UI/UX, web design, presentation design, video editing, and more. If you have specific needs, reach out and let’s discuss.
Each subscription covers one brand only. If you manage multiple brands, you’ll need separate subscriptions for each to ensure proper brand management and dedicated design quality.
Yes, every design is custom-made based on your brand’s unique identity, voice, and goals. We never use off-the-shelf templates.
Most designs are delivered within 48 hours. We’ll keep you updated at every stage.
Yes, you can submit as many requests as you like.Startup Plan: One active task at a time Business Plan: Two active tasks from different categories at the same time
Startup Plan: Contact us to discuss availability. Business Plan: Priority delivery can be arranged with your account manager.
Startup Plan: Up to two revisions per task. Business Plan: Unlimited revisions
You can provide feedback directly in our Trello. We review and implement your feedback promptly.
Yes, we love working with your in-house teams to ensure alignment and success across all touchpoints.
Yes, we handle campaigns, seasonal promotions, and event-specific designs tailored to your objectives.
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Pricing questions
Learn how our flexible plans, transparent costs, and tailored discounts make great design accessible for every business size.
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We offer two subscription plans: Startup and Business. The Startup plan is designed for businesses less than one year old without funding, while the Business plan is for more established or funded companies.
If time and speed are important to you, the Business plan is your best choice. It allows you to have two active tasks from different categories at once, so you get your designs delivered faster.
Yes, you have full control to cancel or pause your subscription at any time—no questions asked.
Yes, all our plans come with a 3-day free trial so you can experience our service before committing.
No long-term contracts required. Stay as long as you love the results—leave anytime you don’t.
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Services questions
Find details about our design solutions, how we approach each project, and what makes our creative process stand out.
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You’ll receive files in multiple formats like JPG, PNG, PDF, and editable source files such as PSD, AI, or Figma.
Yes, you fully own the final designs once your subscription payment is complete.
Yes, on request, we can assign the same designer to ensure continuity in your projects.
No templates here. Every project is designed from scratch to fit your brand’s personality and goals.
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Support questions
Get to know how we work, what drives us, and how we keep every project smooth from start to finish.
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You can communicate with us via our project management platform, Trello, and email for seamless collaboration.
We manage all tasks via Trello for clear tracking and organized feedback.
Full subscribers get one live strategy call per month to align on goals and priorities.
We respond quickly during international business hours to keep your projects moving smoothly.
Yes, we operate on international business hours to support clients across time zones.
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